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The following Returns and Cancellations information applies to all purchases made from beds4u.co.nz or In-store
- You must inspect the Product(s) on delivery or collection. If a product is damaged at the time of delivery, then you should refuse to accept delivery of that product and notify the store fulfilling your order or our customer service team.
- If you notice damage to a product after delivery, you should notify us within 5 days of delivery. No refunds will be given unless there is a complaint with the problem which cannot be repaired or replaced
- If we found damages happened after the delivery of product, we will not be liable for these damages and in that case no replacement or refund will be entertained.
- We will not refund the delivery fee where the Product has been delivered to you, unless you are returning a Product because it was damaged.
- We do not have provide a refund if you have changed your mind about a particular purchase, So please choose carefully.
- If the goods are faulty we will meet our obligations under the Consumer Guarantees Act to provide a remedy.
- A refund will be at our discretion and any cancellation of order will incur a 10% administration and restocking fee of the total sale amount. This fee covers the transaction charge that we incur for accepting your credit card transaction, our time in processing the Order and in refunding.
Cancelling an order:
We may cancel all or any part of an order (including any orders that we have accepted) without any liability to you for that cancellation at any time if:
- A Product in that order is not available;
- There is an error in the features, specifications or price of a Product posted on the Site for a Product in that order; or
- We reasonably believe your order has been placed in breach of these E-Commerce Terms.
- You may cancel an online order (whether it is accepted by us or not) by contacting the store indicated on your Order Confirmation Email during trading hours at any time prior to the dispatch of that order (as notified to you by email).
- On cancellation of an order, we will refund your payment to you, If we cannot stop the shipment of the order at the time of cancellation, then you will be required to refuse delivery or return the Product(s) in order to receive a refund.
- Any refunds resulting from an order cancellation will be processed in accordance with our Refund Policy
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